1. Service Provider
BIGVIRALS is a product and service brand operated by 江西深蓝智科文化有限公司. The service supports creator outreach, ecommerce trend discovery, content analysis, AI-assisted reporting, seller support, and related operational workflows.
2. Eligibility and Accounts
Users must provide accurate account information and are responsible for keeping login credentials secure. Business users must ensure they have authority to act on behalf of the merchant, creator, brand, or organization they represent.
3. Acceptable Use
Users may not misuse the service, attempt unauthorized access, interfere with platform security, upload unlawful content, infringe third-party rights, or use BIGVIRALS to violate applicable laws, contracts, platform rules, or marketplace policies.
4. Creator Outreach and Platform Data
Users are responsible for ensuring that creator outreach, campaign operations, and use of platform data comply with applicable platform rules, privacy requirements, and business agreements. BIGVIRALS does not guarantee campaign outcomes, sales performance, creator responses, or marketplace ranking results.
5. AI and Analytics Output
AI-generated reports, scripts, recommendations, search results, and analytics are provided for business reference. Users should independently review outputs before using them in commercial decisions, public campaigns, or customer communications.
6. Fees, Plans, and Credits
Some services may require a paid plan or compute credits. Fees, credits, plan limits, and feature availability may vary by product version, promotion, or operational policy. Unless otherwise agreed in writing, consumed credits and completed digital processing tasks may not be reversible.
7. Intellectual Property
BIGVIRALS owns or licenses the software, design, data structure, workflows, trademarks, and service materials used to provide the platform. Users retain responsibility for content, media, product information, and business materials they submit or authorize for processing.
8. Third-Party Services
The service may integrate with hosting, analytics, communication, AI model, payment, storage, platform API, or business tool providers. Third-party services may have their own terms, limitations, and availability requirements.
9. Suspension and Termination
We may suspend or restrict access when necessary to protect security, prevent abuse, comply with law or platform requirements, address payment issues, or investigate suspected violations of these Terms.
10. Disclaimers and Limitation of Liability
The service is provided on a commercially reasonable basis. To the maximum extent permitted by law, we disclaim warranties that the service will be uninterrupted, error-free, or suitable for every business outcome. Liability is limited as permitted by applicable law and any written agreement between the parties.
11. Updates
We may update these Terms from time to time. Updated terms will be posted on the BIGVIRALS website with a revised effective date.
12. Contact
Questions about these Terms may be sent to support@bigvirals.com.